IT Systems Engineer

IT Systems Engineer

An exciting role for someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data (certainly not essential), improve cyber security, and help move toward a data platform using Power BI/Fabric.

Ability to deliver working systems for a manufacturing company.

3rd Line Support & IT Operations Ownership

• Strong Windows Server / Microsoft 365 / Azure AD troubleshooting
• Confident owning escalations (not just passing tickets)
• Fortinet Firewall
• Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice

Cyber Security & Risk Reduction

• Baseline cyber frameworks (Cyber Essentials / ISO-aware)
• Microsoft security stack familiarity (Defender, MFA, Conditional Access)
• Patch management & vulnerability awareness
• Can implement controls, not just write policies

Security must be baked into delivery not an afterthought.

Power Platform, Fabric & Data Modelling

• Power BI (data modelling, DAX fundamentals)
• Power Query / ETL thinking
• Familiarity with Microsoft Fabric or modern data platforms
• Can design a single source of truth, not just reports

Someone who moves from spreadsheets models insight.

Application Development (Internal + Customer-Facing)

• Power Apps (Canvas + Dataverse) or equivalent low-code platform
• REST API integration mindset
• UX pragmatism (build usable tools, not demos)
• Understanding of security boundaries (internal vs customer apps)

Epicor / ERP + Manufacturing Systems Capability

• Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades
• SQL literacy (views, joins, performance awareness)
• Understanding of manufacturing concepts: BOMs, routings, work centres
• Ability to extract ERP data cleanly for reporting & forecasting

Process, Documentation & Knowledge Capture

• Comfortable documenting systems and processes
• Can create repeatable runbooks, not Word documents nobody reads
• Thinks in terms of bus factor reduction