IT Systems Engineer

IT Systems Engineer
An exciting role for someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data (certainly not essential), improve cyber security, and help move toward a data platform using Power BI/Fabric.
Ability to deliver working systems for a manufacturing company.
3rd Line Support & IT Operations Ownership
 
* Strong Windows Server / Microsoft 365 / Azure AD troubleshooting
 
* Confident owning escalations (not just passing tickets)
 
* Fortinet Firewall
 
* Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice
Cyber Security & Risk Reduction
 
* Baseline cyber frameworks (Cyber Essentials / ISO-aware)
 
* Microsoft security stack familiarity (Defender, MFA, Conditional Access)
 
* Patch management & vulnerability awareness
 
* Can implement controls, not just write policies
“Security must be baked into delivery — not an afterthought.”
Power Platform, Fabric & Data Modelling
 
* Power BI (data modelling, DAX fundamentals)
 
* Power Query / ETL thinking
 
* Familiarity with Microsoft Fabric or modern data platforms
 
* Can design a single source of truth, not just reports
“Someone who moves from spreadsheets → models → insight.”
Application Development (Internal + Customer-Facing)
 
* Power Apps (Canvas + Dataverse) or equivalent low-code platform
 
* REST API integration mindset
 
* UX pragmatism (build usable tools, not demos)
 
* Understanding of security boundaries (internal vs customer apps)
Epicor / ERP + Manufacturing Systems Capability
 
* Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades
 
* SQL literacy (views, joins, performance awareness)
 
* Understanding of manufacturing concepts: BOMs, routings, work centres
 
* Ability to extract ERP data cleanly for reporting & forecasting
Process, Documentation & Knowledge Capture
 
* Comfortable documenting systems and processes
 
* Can create repeatable runbooks, not Word documents nobody reads
 
* Thinks in terms of bus factor reduction