Retail Associate

Overview

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores. Our focus is on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to be engaged in these tasks during all working hours and may perform a range of functions in all areas of the Store as business needs require.

Additional tasks may be requested to help achieve customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; maintains clear egress to emergency exits and reports any unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times and recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary; is register-trained, helps with merchandise, and answers questions in a polite and knowledgeable manner. Greets Customers with eye contact, smiling, and polite greetings throughout the store and thanks customers at each register transaction.
• Provides prompt and efficient responses to Customer Service calls and issues, escalating to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain a neat store and restrooms (sweeping, mopping, dusting, wiping counters and mirrors, replenishing supplies) and disinfect high-touch areas to support merchandise and customer areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily sizing and recovery to ensure a neat, clean, organized store that is well-maintained and merchandised to standards.
• Expedites newly received merchandise to the sales floor according to monthly presentation guidelines, maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understands Loss Prevention programs and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, and merchandise.
• Follows MOS (Miss-Out-of-Stock) policies and notifies Store Leadership for disposal review and approval.
• Follows policies and procedures for cash, checks, credit cards, refunds, voids, and offline procedures; maintains accuracy when handling bankable tenders.
• Demonstrates urgency to perform duties efficiently and adheres to Store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant…