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IT Business Analyst

CCaaS Business Analyst — Genesys & IVR Specialist

Job in Dieppe, New Brunswick, Canada
Listing for: CGI
Full Time position
Listed on 2026-03-14
Job specializations:
  • IT/Tech
    IT Business Analyst
  • Business
Salary/Wage Range or Industry Benchmark: 80000 - 130000 CAD Yearly CAD 80000.00 130000.00 YEAR
Job Description & How to Apply Below
A leading IT consulting firm in Canada is looking for an experienced Business Analyst / Business Systems Analyst to join their team. The role focuses on CCaaS platforms like Genesys, requiring strong expertise in IVR design and call flow management. Candidates should have at least 5 years of experience in business analysis and knowledge of contact center operations. This full-time position promises competitive compensation within a range of $80,000-$130,000, based on skills and experience.
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