Bilingual Inbound Call Center Representative

Our client, Purolator, is seeking a Bilingual Call Center Representative to join their team in Dieppe, NB.

Job Title:
Bilingual Inbound Call Center Representative

Location:

Dieppe, NB (Champlain Street)

Shift: 37.5 hours/week - Must have flexibility for a rotational schedule
Starting Pay Rate: $21.86/hour

What’s the Job?

• Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
• Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
• Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
• Directing customers to the appropriate department when required.
• Completing all necessary forms relative to customer service.
• Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.

What’s Needed?

• Must possess excellent oral communications skills in English and French
• Must have flexibility for a rotational schedule to support operational hours of Monday to Friday 7:00am to 1:00am and Saturday/Sunday: 8:00am to 12:00am
• Be able to work in high-pressure situations.
• Must demonstrate a pleasant "can do" attitude.
• Ability to adapt to rapidly changing circumstances.
• Basic Geography knowledge.
• Multifunctional (Pick up and Trace) experience.

What’s in it for me?

• A permanent position
• Competitive pay and benefits
• Opportunity to work in a dynamic and supportive environment
• Training provided for required certifications
• Daily interaction with a diverse team
• Career growth potential within the company

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Manpower Group was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.