Registration Specialist

Overview

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. LVHN delivers excellence and is nationally recognized, forward-thinking with plenty of opportunity to do great work. LVHN has been ranked among the  Best Hospitals  by U.S. News & World Report for 23 consecutive years. We are a Magnet Hospital, having been honored five times with the American Nurses Credentialing Center's Magnet designation for nursing excellence and quality patient outcomes.

Hospitals in the LVHN system received high safety grades in 2020 from The Leapfrog Group. These recognitions highlight LVHN s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care every day.

Whether you re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in person to establish an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers  orders are complete and match the appointment scheduled. Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

• High School Diploma/GED
• 1 year Customer service experience or 1 year healthcare environment experience such as a hospital and/or physician office
• Computer and typing proficiency
• Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness
• Must successfully pass the required training in two attempts or less

• Associate’s Degree in health care or related field
• 2 years registration/insurance verification in a health care setting
• Knowledge of medical terminology
• Bi-lingual - Spanish/English

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer:
This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, LVHN will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other protected classes as defined by law. All personnel actions and programs will adhere to this policy.

Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.