Retail Associate

Be among the first 25 applicants
1 day ago

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings—all while providing a fun and exciting treasure‑hunt experience.

As Part Of Our Team, You Will Experience

• Success—our winning team pursues excellence while learning and evolving.
• Career growth—developing industry‑leading talent because Ross grows when our people grow.
• Teamwork—solving hard problems together to find the right solution.
• A commitment to diversity, equality & inclusion, and community—celebrating the backgrounds, identities, and ideas of our people and shop‑pers.

Our Corporate headquarters are in Dublin, CA, with key buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. 2023 revenues were $20.4 billion. We are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers with eye contact, smiles, and friendly conversation, treats colleagues with respect, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. They may perform additional tasks as required to achieve customer service and operational goals.

• Prioritize safety and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure environment.
• Treat all customers and associates with respect and courtesy.
• Assist customers with merchandise and answer questions politely and knowledgeably.
• Respond promptly to customer service calls and handle all customer issues courteously.
• Represent and support the Company brand at all times.
• Perform cleaning tasks—sweeping, mopping, dusting, wiping counters, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company dress code.
• Perform daily assigned sizing and recovery to keep the store neat, clean, and organized.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising per monthly presentation guidelines.
• Understand Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (when applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions. Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock policies and cash/charge‑card procedures.
• Execute store best practices and minimize steps and touches in workflow to maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs as required.
• Spend 100% of work time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Other qualifications may be required for certain assignments.
• For stockroom shifts: regularly push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.