Service Tech

About Us

At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

Department:
Service

Reports to:

Service Manager

Supervises: N/A

Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians.

• Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products.
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools, and equipment.
• Maintains a clean work area and performs work in a neat timely manner.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Accounts for all time on a timecard and for all material used in performing assigned duties.

• 1+ years of experience performing service repairs.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to learn and use Service Advisor program and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Proficient oral and written communication skills.
• Ability to lift at least 75 lbs. repeatedly.
• Basic Service Technician certification preferred.
• High School Diploma or equivalent experience required, associate’s degree preferred.
• Valid driver’s license is required.
• Forklift certification preferred.