Consumer Loan Servicer

Consumer Loan Servicer – Bravera

Join to apply for the Consumer Loan Servicer role at Bravera.

Mandan, ND or Dickinson, ND

• Complete paid loan files and correspondence to customers.
• Process loan payments and maintain accurate customer account records.
• Correspond with customers by phone, email, or chat to assist with their needs.
• Complete title work, lien perfections, and UCC filings; maintain and document the collateral tracking report on a monthly basis.
• Monitor the insurance tracking program and process related documents.
• Provide loan support for Consumer Underwriters, Consumer Loan Officers, and Retail Staff.
• Prioritize and efficiently organize work assignments; work under pressure, meet deadlines, and promote teamwork.
• Promote a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization.
• Maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Adhere to all banking rules and regulations, including the Bank Secrecy Act; proactively prevent illegal activities and report suspicious activity.

• Be a trusted advisor to Consumer Loan Officers and Retail Staff.
• Learn and retain knowledge of daily responsibilities.
• Understand and navigate programs used for everyday tasks.

• High School Diploma or equivalent; 1–2 years of post‑secondary education preferred.
• 1–3 years of banking experience or customer service experience.
• Strong teamwork and collaborative skills.
• Self‑starter.

Competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time, and stock opportunities. Training opportunities and tuition reimbursement.

• Earn trust through accountable performance.
• Invest in growth and development.
• Drive continuous improvement to enhance your experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Bravera is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected class. Veterans are encouraged to apply.