Customer Experience Representative

СтизовкаOverview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest μεταξύ privately owned automotive rental and leasing company in North America. We are hiring now and pursuing our vision to become the world's best and most trusted mobility company.

This position is located at our Dickinson, ND location: 531 West Billard Street, Dickinson, ND, 58601. The pay for this position starts at $16/hr plus bonus and commission opportunities, with potential for $12,000 in annual bonus and commission.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit‑sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

Monday – Friday 8am – 5pm

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms, vehicle features and other services.
• Use company‑approved sales techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment.
• Offer additional customer assistance such as directions, maps and local area information.
• Answer incoming calls for reservations, rate quotes and general questions, and provide resolutions for customers, other branches and vendors.
• Place outgoing callback and miscellaneous calls as assigned.
• Assist in assessing the condition of the rental upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and maintenance requirements.
• Continuously build knowledge and pursue on‑the‑job training and development opportunities.
• Perform miscellaneous job‑related duties as assigned.
• Seek to improve performance through self‑assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Equal Opportunity Employer/Disability/Veterans

• High school diploma or GED required.
• Valid driver’s license with no more than two moving violations or at‑fault accidents in the past three years, and no drug or alcohol related convictions in the past five years.
• Authorized to work in the United States without sponsorship.
• At least 18 years old.

Entry level

Full‑time

Other