Administrative Assistant

Position Summary

This position requires performing administrative functions such as: directing visitors, suppliers, and customers to appropriate staff members; managing a multi‑line telephone system and routing calls and messages to appropriate staff members; routing of incoming and outgoing mail; and copying, filing, and scanning of documents. Coordinates with Sales, Purchasing, Inventory and Production, Safety, Quality, and other departments to meet customer needs as well as providing clerical and administrative support.

• Trust:
  We promote growth and long‑term success by making wise decisions with trust as an essential component.
• Respect:
  We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
• Teamwork:
  We believe people achieve much more by working together.
• Integrity:
  We follow through and keep our word while being open, honest, ethical, and fair.
• Safety:
  We view our co‑workers as family members of our business and strive to ensure safety for all.
• Humility:
  We recognize and appreciate strengths and contributions beyond oneself. We are modest, genuine, and authentic.

• Answer the multi‑line company telephone system and route calls to appropriate staff members in an accurate, efficient, professional, and courteous manner.
• Greet visitors, suppliers, and customers in a courteous and professional manner and direct them to the appropriate staff member(s).
• Maintain confidentiality when discussing participant/customer, staff, volunteer, organizational, fiscal, and employee related information.
• Arrange travel for employees traveling to Steffes locations or training events.
• Maintain office supply inventory system, including quotes, purchasing, and re‑orders.
• Schedule training for Safety, Quality, and other departments as needed.
• Maintain a thorough working knowledge of and adhere to organization and/or project policies, regulations, and procedures.
• Operate copy machine, fax machine, phone system, postage equipment, computer, and other office equipment as needed to complete tasks on a daily basis.
• Assist other departments with clerical and administrative tasks such as typing, filing, proofreading, assembling technical manuals, maintaining service logs, and data entry.
• Develop and maintain comprehensive knowledge of community resources; provide information, referrals, and follow‑up.
• Keep immediate supervisor well‑informed of activities, results of efforts and problems identified or potential problems; recommend corrective actions.
• Handle customer inquiries and concerns via email, mail, or other forms of communication.
• Maintain a positive work atmosphere by acting and communicating in a collaborative manner with customers, suppliers, co‑workers, and management.
• Help the company meet its Strategic, Quality, and Safety objectives.
• Other duties may be assigned.

• Customer Service:
  Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• Environmental, Health, Safety (EHS):
  Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality:
  Participate in job‑specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
• Conduct:
  Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures:
  Demonstrate and support Steffes Policies and Procedures by using tact, sound judgement, maintaining a professional attitude in communication and relationships with others; striving to deliver the best quality in daily work; promoting a positive image of Steffes and its products; and being timely and punctual in attendance and following all policies and procedures.

• High school diploma or GED.
• 1–3 years previous administrative work experience preferred.
• Course diploma in related field preferred; or combination of education and work…