AVP, Auto Claims

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance‑based cash incentive awards.

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This role is eligible for a sign‑on bonus.

Under general direction, this position has accountability for results within assigned line of business including working with Corporate Claim in the successful execution of national and local claim strategies and to ensure claim policies, procedures, and service standards are implemented and maintained within assigned line of business. Provides input into the development of national strategies. Leadership responsibilities include the selection, training, development, performance management and compensation administration of staff.

• Attract, Retain and Develop World Class Talent:
  Accountable for the selection, training and development of staff to ensure succession plan and talent retention.
• Assess performance behaviors of direct reports and ensure managers manage staff performance; provide frequent performance feedback.
• Evaluate leadership and staff performance, and develop and implement strategies and plans to address staff professional development up through Director level positions. Ensure training needs are identified and addressed on an ongoing basis.
• Responsible for the performance assessment and determination of compensation for assigned staff.
• Develop staff to ensure succession plan and talent retention. Identifying and promoting opportunities for exposure and experience to ensure continuous development of Leadership Team and staff.
• Serve as a leadership role model to create a culture where employees feel valued and where they can make a difference by coaching and guiding direct reports and team. Have an active action plan for team that will help create an atmosphere where employees want to come to work.
• Provide Compelling Claim Services:
  Employ proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers.
• Ensure adoption of new technologies in alignment with Claim Services disciplines: focused on paying what is owed, deliver exceptional customer service in most efficient way possible without conflicting with payout and service.
• Provide guidance and direction to Claim Management Director, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluate performance and address issues, taking improvement actions as appropriate.
• Responsible for product quality alignment with Claim Product strategy. Seek information on, support, and communicate Claim's philosophies.
• Drive the Information Advantage:
  Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Proactively identify business drivers and trends from a thorough analysis of claim data. Work directly with Claim Center Vice President, Claim Product teams to understand, develop and implement strategies to close gaps.
• Achieve Optimal Solutions:
  Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness. Assist business partners (Field Underwriting/Sales) in understanding…