Senior Digital Operations Analyst in Servers and Storage

Tony Roberts – Digital Operations Manager –  –

A new and exciting opportunity has arisen to join the Senior Digital Services Operations team as a Digital Operations Analyst at The Mid Yorkshire Teaching NHS Trust.

The Digital Operations Team support the trust Cyber Security, Servers, Network and Data Storage, along with the implementation and support of new systems.

The successful candidate will lead the implementation of new digital solutions, ensure compliance with relevant standards, support and maintain the existing servers and storage, and monitor the performance of the estate to identify and correct potential issues.

We are looking for a friendly, motivated and enthusiastic individual who is passionate to deliver high‑quality services and contribute to its ongoing development.

Experience working in a high‑pressure NHS IT service environment with the ability to communicate with confidence to staff and customers at all levels would be advantageous.

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It is important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please disclose this on your application form.

The Senior Digital Services Operations will be a key member of the Digital Services team, responsible for ensuring the performance, integrity and resilience of the Trust’s digital infrastructure, systems and data.

The role involves managing, maintaining and continuously improving the Trust’s server and storage estate in line with industry standards, legal requirements and NHS guidelines. The post holder will provide expert technical advice and operational support on digital platform matters across the organisation, including risk assessments, threat mitigation and incident response.

Working closely with other Digital Services teams, the Digital Operations Analyst will play a vital role in supporting the Trust’s digital strategy, implementing solutions and monitoring and maintaining the digital environment.

• Maintenance and support of the storage area network (SAN) and provide knowledge on server and storage configuration and associated topics, including performance and capacity management
• Responsible for the specification, procurement and installation of the server infrastructure required to support the Trust.
• Responsible for the management of Digital hardware support contracts ensuring reliability, availability and value for money.
• Responsible for ensuring the right level of knowledge and tools are available to the Trust Digital support staff.
• Responsible for the development and visioning of Digital services provision in support of Trust objectives.
• Responsible for the implementation and adherence to relevant Trust and national policies and standards within the department and where appropriate within the Trust.
• Apply independent judgement in the evaluation of new and existing information systems
• Maintenance and support of Microsoft Always On VPN and or MS RRAS
• Working closely with other team members to support IT applications, e.g. Microsoft Active Directory, RD‑Web, VMWare, System Centre Configuration Manager, SQL Server.
• Provide expertise to the implementation and ongoing support of systems and services
• Contribute to the production of new methodologies and solutions as required
• Identify and diagnose system problems, providing resolution or temporary workaround options
• Provide operating system and system architecture knowledge and contribute towards the creation of operating procedures
• Pro‑active monitoring of system performance and capacity.
• Configuring, monitoring and validating backup and restoration services of Trust systems including supporting documentation.
• Log and report service disruptions
• Monitoring incoming support requests from the Call Logging system and resolve these as required
• Liaise with internal departments and third‑party suppliers regarding hardware…