Teller, Customer Service​/HelpDesk

Join to apply for the Teller role at IHMVCU
. IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, aligning with their goals, and promoting continual growth.

We are seeking a member-focused Teller with a passion for building lasting relationships and enhancing member satisfaction. Your experience in building rapport and providing superior service will be a great match, even if you are new to the financial services industry.

As a Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions. This position is based at our DeWitt, IA location, with occasional regional travel to other branch locations.

• High School Diploma or equivalent; additional education in finance, business, or related field is a plus.
• Relative experience in customer support, problem solving, and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen, and develop strong member relationships.
• Strong attention to detail and commitment to accuracy.
• Team-oriented with flexibility to adapt and support various member needs in a fast-paced environment.

• Actively listen to members' needs to identify, assess, and educate on solutions such as deposit accounts, loans, and credit cards.
• Process a variety of transactions (deposits, withdrawals, transfers, loan payments, check cashing) accurately and efficiently.
• Respond to member inquiries regarding account operations, service access, discrepancies, balancing, reconciliation, adding or reducing service features, and help members to use service offerings effectively.
• Follow all cash, dual control, and daily work documentation procedures, including balancing all work and cash drawer daily.
• Compensation: $15.00–$16.00/hour, final compensation based on experience, skills, education, certifications, and internal equity.

• Outstanding training; commitment to learning new skills and personal & professional growth.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid time off with paid holidays.
• Life insurance.
• Paid community volunteering.
• Education reimbursement.
• Fitness reimbursement.
• Health insurance including dental and vision.
• Flexible Spending Accounts & Health Savings Accounts.
• Employee Assistance Program (EAP).
• Access to fitness center.

• Standing:
  Upright for sustained periods.
• Walking:
  Move on foot to accomplish tasks, including long distances or site-to-site.
• Talking:
  Express or exchange ideas verbally; accurate and clear communication.
• Hearing:
  Normal hearing at speaking levels, with or without correction, to receive oral communication.
• Finger/hand use:
  Picking, pinching, typing, applying pressure with fingers.
• Lifting:
  Up to 50 lbs.
• Visual demands:
  Visual acuity to analyze data, transcribe, view computer, read, inspect small defects, operate machinery, use measuring devices, assemble or fabricate parts.

• Entry level

• Full-time

• Finance and Sales

Referrals increase your chances of interviewing at IHMVCU by 2x.

We look forward to welcoming a new team member who shares our dedication to service and community. Move up your career at IHMVCU with this great opportunity!