Clinic Receptionist

Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Do you thrive in a fast-paced, people-focused environment?

At Hatt’s, we do things differently. We’re a close-knit team with big values, offering more than just a job. We offer a community that supports, develops and celebrates you.

Clinic Receptionist

Pay: £12.75 per hour

Hours: Part-time (26.5 hours per week) or Full-time (34 hours per week)

Locations: The part time role is based across our Devizes and Marlborough clinics. The full time role is based across our Devizes and Frome clinics.

Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Do you thrive in a fast-paced, people-focused environment?

At Hatt’s, we do things differently. We’re a close-knit team with big values, offering more than just a job. We offer a community that supports, develops and celebrates you.

• 5 weeks holiday (rising to 7.5 with length of service)
• Free weekly Pilates or Strength & Movement class
• 50% off all our other health services
• Access to an Employee Assistance Programme
• A structured induction, regular 1:1s and ongoing coaching support
• A say in how we run things – we’re always improving together
• Team socials, annual getaways and a genuine, friendly culture

About the role

You’ll be the warm, professional first point of contact for our patients, in person, by phone and by e-mail. You’ll be the person who helps them feel genuinely cared for.

You’ll:

• Build rapport and meaningful relationships with our patients
• Confidently handle bookings, payments and enquiries
• Help maintain the clinic’s smooth day-to-day running
• Keep clinic environments clean, welcoming and professional
• Be a key part of a supportive, high-performing team

Working hours & locations

You will work two evening shifts per week (which finish at 20:30) and the rest of your shifts will be typical business hours. We plan shifts well in advance to support your work-life balance and we don’t open on weekends.

Part time role – you’ll predominantly be working across our Devizes & Marlborough clinics. A full UK driving license and access to your own vehicle are essential.

Full time role – you’ll predominantly be working across our Devizes & Frome clinics. A full UK driving license and access to your own vehicle are essential.

Who we’re looking for

You’ll thrive in this role if you:

• Have 2 + years experience in a front-facing customer service role.
• Are confident, organised and calm under pressure.
• Love helping people and take pride in creating great experiences.
• Are a strong team player who communicates clearly and kindly.
• Are open to feedback and coaching as part of your growth.
• Have a full UK driving license.

Ready to apply?

Please send us your CV and cover letter telling us why you feel you would be a great fit for this role to: