Sea Logistics Reefer Operational Care Specialist

Sea Logistics Reefer Operational Care Specialist

Join to apply for the Sea Logistics Reefer Operational Care Specialist role at Kuehne+Nagel

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

We are seeking an Operational Care Healthcare Specialist to join our Operational Care Center (OCC) team. This role is critical in ensuring a positive experience for our internal customers by providing proactive service, problem‑solving, and accurate shipment visibility. The Specialist will collaborate closely with Customer Care Locations (CCLs), customer service colleagues, and system process teams to deliver excellence in operational care and compliance.

• Ensure a positive customer experience through direct interaction with Customer Care Locations (CCLs).
• Provide proactive customer service, problem solving, follow‑up, and collaboration with service colleagues.
• Process accurate files while adhering to company policies and procedures.
• Maintain real‑time visibility of shipments.
• Monitor, prioritize, and balance customer needs daily across multiple communication channels.
• Review and apply knowledge of KN QSHE policies and GxP compliance.
• Collaborate with CCLs to meet customer commitments by analysing KPI reports and supporting corrective/preventive actions.
• Partner with system process teams to drive automation and improve operational efficiency.
• Manage customer data in core operating systems, including business profile creation/updates and Wiki page maintenance.

• 2–4 years of experience in logistics or customer service.
• Proficiency in Microsoft 365.
• Strong analytical and problem‑solving abilities.
• Excellent communication and conflict resolution skills.
• Highly organized with strong decision‑making capabilities.
• Ability to work effectively under time pressures in a fast‑paced environment.

We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. The base wage is part of a competitive total rewards package which includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Logistics shapes everyday life. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people worldwide. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

• Entry level

• Full‑time

• Distribution, Supply Chain, and Customer Service

• Transportation, Logistics, Supply Chain and Storage