Case Aide, Refugee Services

Overview

Position Details Make an Impact as a Case Aide – Refugee Services (Full-Time)

Location: Detroit, MI Pay Rate: $17.50/hour

Are you driven by purpose and energized by work that changes lives? Join our Refugee Services team as a Case Aide
, where every day offers the opportunity to support newly arriving families as they begin their journey toward stability, safety, and belonging in the United States.

In this hands-on role, you’ll collaborate directly with a Case Manager to ensure each refugee household is welcomed with dignity and provided with essential services—from preparing their initial home setup and coordinating pre-arrival arrangements to assisting with critical registrations such as Social Security and public benefits. You’ll be a steady, compassionate presence as clients navigate these first important steps in their resettlement experience.

We’re looking for someone who brings both heart and skill to the work—someone who thrives in multicultural environments, communicates with patience and empathy, and values teamwork and mission-driven service. Whether you have a background in social work, psychology, or community services, or you're looking to grow your experience in refugee resettlement, this role offers meaningful connection, professional growth, and the chance to create lasting impact.

If you’re ready to put your talents to work supporting refugees and other New Americans as they rebuild their lives, we’d love to meet you.

Under the direction of a Case Manager provides resettlement support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.

• Coordinate with Case Manager on all pre-arrival case activities, including housing arrangements and communications with US ties and co-sponsors.
• Complete home safety inspections as required. Furnish homes with furniture and required supply items.
• Conduct initial airport reception and home safety orientation for arriving refugees.
• Complete applications for Social Security card, public benefits and other applicable registrations within the required time periods.
• Document all visits, case activity and all efforts to meet refugee needs as outlined by Operational Guidance.
• Provide transportation for all refugee services as required or needed, in compliance with applicable child safety laws.

Education, Training, and Licensure/Certification

• Bachelor’s degree in social work, psychology, community services preferred.

Experience

• One year experience in refugee related casework and community services preferred.
• Bi-lingual in Dari and English strongly preferred.

Knowledge,

Skills and Abilities

• Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees
• Ability to speak, read and write fluent English. Fluent in the native language of refugee clients preferred with the ability to translate in both written and verbal forms.
• Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
• Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals.
• Ability to identify needs and problems, and communicate them to case managers for follow up.
• Basic knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.

• Valid driver’s license with good driving record; reliable ongoing personal transportation suitable for safely transporting clients; current automobile registration and proof of automobile insurance.

#housing #social work #human services #driver