Programs Coordinator

Overview

Position: Programs Coordinator

Status &

Location:

Full Time, Hourly, non-exempt;
Detroit, MI

Compensation: $18-$21 per hour, generous PTO and health insurance.

Reporting Relationships
:
This position reports to the Deputy Director, and works with various stakeholders to assure alignment of organizational and individual goals

Time Commitment: Sept-May:
Typically, Sunday – Thursday 1:30-9:30pm, some variation Summer hours Monday-Thursday 8:00am-4:00pm, Friday 9:00am-5:00pm

The Programs Coordinator is a key member of the Mosaic team. Reporting to the Deputy Director, the Programs Coordinator works directly with youth, families, teaching artists, school & community partners to support Mosaic’s goal to provide equitable access to intensive and consistent transformative arts experiences for Detroit-area youth. The role plays a crucial part in ensuring the smooth operation of Mosaic's programs and events.

• Ensure efficient coordination of program logistics and effective communication with stakeholders.
• Foster positive relationships with youth, parents, teaching artists, and guests to create a safe and impactful creative youth development experience.
• Ensure accurate documentation, data management, and program support to facilitate program evaluation and development and efficient administrative processes.
• Develop and implement effective communication strategies for program promotion and enrollment.
• Serve as a role model for Mosaic's values, promoting excellence, boldness, and community building.

• Assemble and maintain computer-based and hard copy young artist files. Update files to reflect participant activity, completion of program requirements or tasks, eligibility for awards and events, changes in addresses, and/or status, administrative activity of unit and reference materials.
• Perform complex typing duties and process complex documentation with the use of appropriate software, e.g. record and format minutes, type rehearsal reports, summaries and perform layout duties and complex spreadsheet design.
• Maintain program databases. This includes tracking attendance, contact hours, and program KPIs. Conduct, tabulate, and communicate results of youth, parent, and partner surveys throughout the season.
• Maintain and assist in the establishment of program and activity calendars, timetables and communications. Schedule conferences, events, community performances, meetings, and youth interviews. Arrange necessary supplies, equipment and amenities for assigned program functions and office, prepare and gather paperwork for events. Communicate and confirm schedules, event details and logistical needs to staff and stakeholders.
• Work with the team to ensure a safe and high-impact creative youth development experience for youth and alumni by developing appropriate positive relationships with youth, parents, and teaching artists, and guest artists and providing outstanding customer service to these and other stakeholders.
• Gather information necessary for staff to make decisions and perform work. Follow-up on missing information; verify records; update program and/or participant status; make recommendations for assigned activities requiring selecting/casting. Assist the Artistic Associates with information and documentation necessary for the completion of program evaluation, reports, publicity, and development.
• Work as on-site contact for ensemble rehearsals, productions, assigned performances, tours, and events. This includes chaperoning and driving young artists in Mosaic-approved vehicles during field trips, travel, and performances and representing Mosaic at organizational events and in the community as necessary.
• Attends assigned program meetings (i.e. orientation, program planning/improvement meetings, professional development meetings).
• Develops and distributes program written and verbal communications with current and prospective parents and young artists. This includes receiving and directing incoming phone calls and visitors. Provide information to current and prospective youth/ families, staff and the general public about records, events, and programs policies, procedures and…