Consumer Lending Sales Specialist

Consumer Lending Sales Specialist - Full Time

Join to apply for the Consumer Lending Sales Specialist - Full Time role at Purpose Financial

Address: 3440 East Jefferson Ave., Detroit, Michigan, United States - 48207

Bi-Lingual Spanish is a plus!!

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The CLSS actively contributes to branch success by meeting performance metrics and participating in marketing and collection efforts. All responsibilities must be executed in full compliance with federal and state regulations while adhering to established company policies, procedures, and practices.

Customer Service, Sales, Marketing & Customer Acquisition

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff

Operations & Compliance

• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards

Team Collaboration

• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

High School Diploma or equivalent required; some college preferred.

Sales and/or customer service experience required. One year of experience in sales, retail, banking, or collections preferred.

Strong math skills, professional verbal communication by phone and in person, ability to read, write, evaluate, and apply complex information; ability to work independently and interact professionally; ability to negotiate payment terms; understanding of compliance policies, procedures, and laws; computer proficiency; ability to develop and maintain business relationships.

Standing, sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting; frequent lifting less than 10 lbs, occasional lifting up to 20 lbs; driving and access to reliable transportation; exposure to outdoor elements; typing, data entry, housekeeping; use of office equipment.

• Sales & Customer Excellence-CLSS
• Results & Accountability-CLSS
• Leadership, Coaching & Development-CLSS
• Adaptability & Growth Mindset-CLSS
• Digital & Future Readiness-CLSS

Must have a valid driver’s license and access to reliable transportation. Ability to travel within division for marketing, staffing, special events, and banking responsibilities.

Polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance required. Schedules may change. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition