Retail Community Assistant Market Manager

Job Title: Assistant Market Manager

Department: Retail

Report To: Retail District Manager, Midwest

Location: Onsite

As an Assistant Market Manager at the Greyson Clothiers Flagship location, you are a key driver of sales performance, people development, and operational excellence in a high-volume environment. In this role, you will oversee the day-to-day business and lead store execution, ensuring the team delivers a best-in-class client experience and brand standards at all times. You’ll partner closely with Senior Retail Leadership to deliver results, coach performance, and build a strong store culture rooted in community, accountability, and elevated service.

This role is based in Detroit—home to Greyson Headquarters—and is a highly visible leadership position, representing the company at the highest level while serving as a direct extension of brand standards and expectations. This role requires confident, autonomous leadership and the ability to deliver results with pace, precision, and consistency.

• Market Leadership. Serve as the ambassador for the Detroit market, representing Greyson in the community and on the sales floor with a flagship-level presence, owning daily execution and decision-making to drive results.
• Market Leadership. Identify and act on local opportunities that drive traffic, new client acquisition, and brand visibility.
• Market Leadership. Lead daily priorities across sales, service, people leadership, and operations.
• Market Leadership. Ensure clear communication, follow-through, and accountability across the team.
• Sales & Service Leadership. Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
• Sales & Service Leadership. Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
• Sales & Service Leadership. Create a high-performance selling culture rooted in authentic relationship-building and repeat clientele to drive sales.
• Sales & Service Leadership. Monitor and act on key business drivers (traffic, conversion, AOV, UPT) to improve performance.
• Training & Development. Train, develop, and coach the team on product knowledge, styling, brand storytelling and selling behaviors.
• Training & Development. Provide real-time feedback and support performance management in a timely, professional manner.
• Training & Development. Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.
• Community Engagement & Events. Drive sales and new client acquisition through community events, local partnerships, and targeted outreach.
• Community Engagement & Events. Plan and execute events with clear goals for traffic, CRM capture, appointments, and sales.
• Community Engagement & Events. Lead post-event follow-up to convert attendees into repeat brand loyalists.
• Operational Excellence. Support payroll and scheduling to align staffing with traffic and business needs.
• Operational Excellence. Execute daily operating standards: opening/closing routines, cash handling, compliance, and store standards.
• Operational Excellence. Maintain a client-ready environment across the sales floor and back of house.
• Clienteling & CRM. Drive and monitor CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.
• Clienteling & CRM. Increase associate adoption through outreach expectations, accountability, and measurable results.
• Clienteling & CRM. Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.
• Merchandising & Brand Standards. Maintain an attractive, well-merchandised store aligned to Greyson visual standards.
• Merchandising & Brand Standards. Execute merchandising directives with urgency and accuracy.
• Merchandising & Brand Standards. Identify and communicate product concerns in a timely manner to support business goals.
• I…