Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 0979) role at Game Stop
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1 week ago Be among the first 25 applicants.

At Game Stop, we are committed to delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you are a hardcore gamer or just starting out, we have something for everyone. Join us in shaping the future of gaming and bringing the best gaming products to the world.

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade‑in program, recommend additional items, apply all selling behaviors, and express gratitude to every guest for choosing Game Stop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system, ensuring top‑class service.
• Address guest comments or questions in person or on the phone, answering calls promptly and professionally.
• Promote Game Stop’s unique guest benefits, such as the new title‑reservation program and the Pro Rewards loyalty program.
• Ensure that all store areas, including restrooms, are clean, organized, and merchandised according to guidelines. Keep all fixtures and equipment in working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock and restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system. Complete required close‑out paperwork and bank deposit slips. Assist management in ensuring the store has sufficient cash and change.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report discrepancies to appropriate management.
• Process defectives/recalls and stock pulls accurately and promptly.
• Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely feedback to the store management.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills, both in person and on the phone.
• Bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming.
• Operate the POS computer system and complete required paperwork.
• Basic math skills and alphabetizing skills.
• Self‑motivation and ability to work as a team.
• Problem‑solving skills and judgment.
• Follow written, oral,…