Store Support, Customer Service Rep

Position

Store Support role at The Home Depot

This posting describes a non-sales role focused on store operations and customer service support. Associates may be involved in ensuring an outstanding order fulfillment experience, assisting customers in the lot, providing administrative services, and handling direct customer or vendor interactions as needed. The role requires cooperation with other Associates, vendors, carriers, and adherence to store objectives with attention to detail and time management.

A high level of integrity is expected at all times.

Associates in Store Support positions are responsible for a variety of non-sales functions, with responsibilities that may include directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, and supporting key operational tasks to ensure customer satisfaction.

• Assist customers with order status and product inquiries.
• Support store operations and administrative tasks to maintain store efficiency.
• Direct customers to departments and merchandise as needed.
• Collaborate with vendors, carriers, and fellow associates to meet store objectives.
• Ensure accuracy in cash handling and program compliance where applicable.
• Maintain a cooperative and detail-oriented work approach with minimal oversight.

• Strong time management and organizational skills.
• Ability to work with others and respond to operational concerns.
• High level of integrity and customer-service focus.
• Flexible to perform a variety of store support functions, including potential administrative tasks.

• Full-time

• Not Applicable