Barista​/Cashier

Join to apply for the Barista/Cashier role at Detroit Athletic Club

The Barista/Cashier is responsible for serving all Café products with friendly, individualized attention towards members and guests. They are also responsible for educating customers about our premium coffees and teas and fulfilling other duties as required by the Café manager or supervisor.

• Understands and implements the Madison Café’s statement of purpose and service guarantees.
• Understands and adheres to the Club attendance policy. Reports to work area on time.
• Appropriately dressed, groomed, and prepared to work.
• Completes thorough detailing of the Café and all side duties before the shift begins.
• Learns daily and weekly specials offered on the menu.
• Greets guests within 30 seconds of their arrival with a smile and using the correct time of day greeting.
• Verbally receives and calls back customer orders, delivers food and beverage orders following the Madison Café Steps of Service as a timing guide.
• Uses the member’s name a minimum of one time during the interaction.
• Conducts oneself as a lady/gentleman with members, guests and co-workers.
• Properly times the service to conform to the guest’s needs.
• Serves members in a friendly and courteous manner.
• Has a clear understanding of the Club rules and reports infractions to management in a professional manner.
• Completes accurate closing paperwork for the manager/supervisor on duty. All extra gratuities, voids or discounts must be initialed by a manager/supervisor.
• Ensures that all customers are educated on our products and services; answers customer questions.
• Maintains the highest quality, consistent product standards.
• Follows all DAC drink recipes and procedures, including blended and cold drinks.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Begins to educate themselves on the various types of coffee, tea products, blends, and roasts.
• Answers telephone in a courteous and friendly manner including giving greetings, directions to location, and receiving and filling customer orders.
• Completes additional sidework and tasks such as restocking shelves, routine cleaning, maintaining floor, windows, grinders, take out trash, distribution of shipment and requisitions.
• Reports all customer feedback, potential safety hazards, all employee incidents, and any operational inconsistencies to manager.

In addition to the essential functions, the position is required to perform certain supportive functions determined by the manager/supervisor on duty.

• Perform all assigned sidework, including restocking, replenishing, and cleaning work areas as needed.
• Perform any general cleaning tasks (including spills and accidents) to adhere to health standards and room specifications.
• Assist in the training of newly hired employees.

• Must have good knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of appropriate service ware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, record orders, communicate with members and guests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate a point of sale system accurately.

Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Prior hospitality experience (barista/café experience specifically) is preferred.

Ability to obtain any Club required certification or licenses.

• CPP 100% Certified

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned to them by their manager/supervisor.