Apparatus Room Server Assistant​/Food Runner; PT

Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor
- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmers and other edible sundry purveyors to deliver and authentic Detroit experience.

The Restaurant Server Assistant/ Food Runner reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time and assist customers.

• Deliver exceptional service consistently
• Follow service guidelines
• Clean, set and re-set tables continuously, assuming responsibility for station, tables, and side duties.
• Be able to thoroughly explain menu items and make recommendations
• Serve water, bread and coffee
• Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times.
• Perform set up duties as requested to include side stations, storage areas and food staging area.
• Fold napkins for meal period to maintain an adequate supply.
• Help in all other food and beverage departments when needed
• Answer telephone promptly and properly being polite, courteous, and friendly
• Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
• Anticipate and service of guest’s needs
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Be familiar with the menus, including preparation, ingredients, and description
• Be familiar with the wine list and in wine and beverage service including stemware used
• Complete opening and closing side work as assigned and have all tables set according to standard
• Present menus and explanations for all menu items as well as specials of the day
• Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings
• Carry trays, bus, and reset tables with linen, china, glass, and silver
• Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
• Recognize and address potential intoxicated, disruptive, or undesirable guests
• Stock linen, china, silver, and glassware for service
• Ensure all silver equipment is in good condition and polished
• Install buffets and brunch tables as well as set-up of food items and displays
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
• Work closely and communicate with the kitchen associates
• Assist in table side service
• Serve any dishes to guests while explaining the contents and preparation
• Properly clear and crumb tables according
• Offer coffee or tea and serve any requested
• Breakdown any buffets, displays or side stations when needed
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
• Recognize regular guests and to greet them by their name
• Make the guest feel comfortable and at ease in his/her room (Room Service)
• Keep accurate control of guest checks, credit vouchers, currency and posting procedures
• Record all guest charges, gratuities, and cash transactions accurately
• Set up orders on trays and tables and transport them to guest floors and rooms.
• Remove trays and tables from guest…