Manager of Patient Services - Nursing Admin

Are you a results‑driven leader ready to make a meaningful impact on patients, caregivers, and your community? At DMC Harper University/Hutzel Women’s Hospital
, we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team toward exceptional patient outcomes and operational success.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work‑life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, auto & home insurance.

Note:

Eligibility for benefits may vary by location and is determined by employment status.

Reporting to Nursing leadership at the hospital site, the Manager of Patient Services assumes management responsibility for a major (or multiple smaller) function, service or process that provides business support to Nursing operations. The role may oversee multiple nursing units or a single major support function with less than 50 FTE direct/indirect reports. Responsibilities include planning, implementing, and evaluating processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units/services, in collaboration with senior leadership.

Key duties include:

• Ensuring regulatory requirements and standards are communicated, implemented, and monitored.
• Collaborating with the healthcare team to align activities with department, hospital, and DMC objectives.
• Identifying needs for policy development or revision and defining policy in collaboration with higher‑level management.
• Overseeing the development and revision of departmental procedures/protocols; securing approvals and monitoring workflow quality.
• Initiating personnel actions such as hires, terminations, and disciplinary measures as appropriate.
• Conducting performance appraisals and assessing progress toward daily, monthly, and yearly goals.
• Assisting in long‑range goal development, goal attainment assessment, and budget monitoring for assigned areas.

Compliance is supported by adherence to the DMC’s Code of Conduct and implementation of audit recommendations. Activities are monitored to ensure compliance with applicable laws, regulations, JCAHO requirements, and DMC policies and procedures.

• Bachelor’s degree in Nursing (BSN) required;
  Master’s degree preferred. If a Master’s is held, either bachelor’s or master’s must be in Nursing.
• Licensed Registered Nurse (RN) in the state of Michigan.
• Three years of progressive nursing experience.

DMC Harper University Hospital is a specialty referral hospital known for its clinical expertise and innovative research. The hospital boasts Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention, and heart failure.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E‑Verify program. For additional information, please visit http://(Use the "Apply for this Job" box below). The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Nursing
Primary Location: Detroit, Michigan
Facility: DMC Harper University/Hutzel Women’s Hospital
Job Type: Full Time
Shift Type: Night