Assistant General Manager

Overview

The Assistant General Manager reports directly to the General Manager. The Assistant GM will help direct and administer all aspects of the operation and coordinates/administers the property’s policies and procedures as defined by the property’s ownership and/or Troon.

Qualifications, Experience and Skill Requirements:

• 1-3 years’ experience in the golf industry
• PGA Membership or PGA registered apprentice in good standing
• Four-year college degree (preferably business related)
• Must have supervisory, coaching and staff development experience
• Must have experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation
• Must be proficient in Excel, Access, Word, POS systems
• Working knowledge of club accounting
• Must have a strong business aptitude and passion for the golf business
• Experience assisting with building player development programs
• Experience acting as a club liaison to the community
• Must have exceptional customer service skills
• Must be highly motivated, goal driven and self-starter
• Must be extremely organized, efficient and detail-oriented
• Must possess exceptional written and verbal communication skills
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly
• Must have skill to exercise good independent judgment in assessing situations and making decisions

• Manages the office area to ensure effective telephone and mail communications both
• Manages all aspects of the club in the absence of the general manager
• Assists in hiring, developing and supervising all key management employees of the property
• Process customer reservations for guests of the golf course
• Produce daily reports related to rounds, sales, etc. for management
• Assist in coordinating of individual, group, and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional
• Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings
• Provides customer service to arriving guest to help expedite check-in process
• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
• Assists in overseeing the care and maintenance of the property’s physical assets and facilities
• Provides assistance in management of Pro-Shop
• Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry
• Assist with sourcing, hiring, developing, training and motivating a staff of professional service-orientated staff at the discretion of the General Manager
• Assists GM in managing staff by conducting staff meetings
• Ensuring standards by implementing course policies and procedures
• Perform other duties assigned by manger or supervisor

Salary Range: $45k-$50K