SVP, Market Development - Non-Profit Division

Overview

Quatrro Business Support Services (QBSS) is a technology-enabled, cloud-based outsourcing firm serving small, mid to large enterprises across industries. The Not-For-Profit (NFP) Market Development Leader is responsible for overall market growth, client retention, revenue performance, and brand presence for Quatrro’s Not-For-Profit business. This role owns go-to-market strategy, sales execution, client relationships, and market-level financial performance, while partnering closely with Practice Leaders who own service delivery and operations.

The Market Leader is accountable for revenue growth, client satisfaction, pipeline health, and market profitability, ensuring strong coordination between sales, marketing, and delivery teams to drive sustainable growth in the NFP market.

• Go-To-Market & Growth Leadership:
  • Own and execute the NFP go-to-market strategy in alignment with Quatrro corporate objectives
  • Drive new logo acquisition, organic growth, cross-sell, and referral-based expansion
  • Develop and manage key referral relationships (boards, foundations, auditors, banks, consultants)
  • Partner with Marketing to execute targeted campaigns, thought leadership, events, and content
  • Lead proposal strategy, pricing collaboration, and executive-level sales engagement
• Revenue, Pipeline & Financial Accountability:
  • Own market-level revenue, growth, and gross margin targets
  • Maintain and review pipeline health, conversion rates, and forecast accuracy
  • Conduct monthly P&L reviews in partnership with Finance and Practice Leadership
  • Address underperforming or low-margin clients through corrective action or transition plans
  • Establish and track KPI dashboards for revenue, retention, and client profitability
• Client Relationship & Retention:
  • Serve as executive sponsor for key NFP clients
  • Ensure consistent client engagement cadence (QBRs, executive check-ins)
  • Monitor CSAT and Net Promoter Scores; lead response to escalations or at-risk accounts
  • Partner with Practice Leaders to ensure service alignment with client expectations
  • Own renewal strategy and retention performance for the NFP market
• Market Strategy, Brand & Thought Leadership:
  • Represent Quatrro as a senior leader in the NFP sector
  • Drive speaking engagements, conferences, workshops, and published thought leadership
  • Oversee development of standardized NFP marketing materials and case studies
  • Sponsor innovation pilots (bundled services, outcome-based pricing, new offerings)
  • Monitor market trends, competitors, and acquisition opportunities
• Internal Leadership & Cross-Functional Alignment:
  • Lead and develop the NFP Market Team (Client Directors, Sales, Market Support)
  • Establish consistent KPIs and performance expectations across the market organization
  • Ensure strong coordination with Practice Leaders on staffing forecasts and capacity planning
  • Partner with Finance, HR, Technology, and Marketing to support growth objectives
  • Contribute to overall Quatrro leadership initiatives and culture
• Key Performance Indicators (KPIs):
  • Revenue growth (new logo, organic, cross-sell)
  • Client retention and renewal rates
  • Gross margin and client profitability
  • Sales pipeline value, velocity, and conversion
  • Client satisfaction (CSAT / NPS)
  • Market brand presence and thought leadership impact
• Corporate Responsibility:
  • Sales supports the market team in growing sales with existing customers and expanding the customer base, while maintaining operational capability to support new customers during rapid growth
  • Finance works with the Finance Team to provide required periodic reporting
  • Technology ensures IT systems and resources are current to deliver quality delivery and operational support
  • HR ensures staff compliance with company policies
  • Third-party Contractors – negotiates with, selects, and manages subcontractors and third-party providers, monitors performance, and takes corrective action as required
• Other duties and responsibilities:
  • Assess/limit risk exposure to Quatrro
  • Represents Quatrro to industry organizations
  • Other duties as requested
  • Supervisory responsibilities:
    
    Leads and manages daily direct reports. Responsible for direct and indirect subordinates in the vertical
• Fiscal responsibilities:
  • Oversees the P&L for the Division
• Extent of Public Contact:
  • Frequently serves as a representative of Quatrro to various organizations within the industry and broader community, displaying courtesy, tact, consideration, and discretion in all interactions
  • Continually serves as a representative of Quatrro to the clients, displaying courtesy, tact, consideration, and discretion in all interactions
  • Frequently negotiates contracts, answers questions from accounting staff, and interacts with division corporate staff
• Knowledge and
  
  Skills:
  
  
  • Required:
    
    4-year degree in accounting, finance, or business; 15+ years of senior leadership key account management or client service management experience
  • Demonstrated success leading market growth, sales, and client relationships
  • Experience leading diverse, large, high-performing teams
  • Personable leader who enjoys…