Supervisor II

The position is responsible for the oversight of Airport Services as well as developing and maintaining positive client relations. The ideal candidate will have at least 2 year or more of progressive Leadership experience preferably in airline management, preferably in a contract services environment.

QUALIFICATIONS:

A. EDUCTION AND EXPERIENCE

* High School diploma or equivalent.

* College or Higher Education Preferred

* 2-4 year or more of progressive Leadership experience. Higher Education will be considered in lieu of experience.

* Excellent communication skills

* Strong computer skills;
Word, Excel, data entry skills

* Flexibility, multitasking and experience working in a changing environment

* Motivated leaders who are willing to roll-up their sleeves and work alongside the employees

* Operations, Airline or Hospitality experience required

B. PERSONAL AND

PHYSICAL REQUIREMENTS

* Treat all information as confidential.

* Possess the tact to deal with all levels of situations, client representatives, employees and the public.

* Must be able to sit, stand, lift, and/or bend throughout shift.

* Must pass pre-employment and random drug tests.

* Must complete a criminal background check.

* Must be able to read, understand, direct and carry out instructions in English.

* Must meet necessary requirements to obtain a security sensitive identification badge.

* Must meet necessary requirements to obtain an International/Custom Seal as required

* Must have a Valid Driver's license as required

* Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

* Be able to resolve problem situations with employees and passengers when necessary.

C. PERFORMANCE RESPONSIBILITIES

* Manage the day-to-day operations within the primary area of responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.

* Perform all duties of subordinate employees as required.

* Conducting Safety Audits

* Train/retrain all personnel in airline procedures, safety procedures, and company policies

* Maintain good employee relations. Handle employee problems in an efficient and effective manner.

* Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.

* Adhere to company policies and procedures and participate in achievement of company objectives.

* Monitor employee activity and makes adjustments as needed.

* Handle Off Schedule Operations when Manager is not available.

* Ensure implementation of the Safety Management System (SMS)

* Implement safety plan for station

* Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary

* Perform other duties as requested.