Director, Property Management & Engineering Services

Job Summary:

The Director of Property Management & Engineering Services is responsible for leading and managing a diverse real estate portfolio consisting of commercial offices, mixed-use retail, residential apartments, vacant or unoccupied buildings, and undeveloped land. This role combines leadership in tenant relations, building operations, fiscal management, and engineering systems with a forward-looking vision for innovation, sustainability, and organizational growth. The Director will serve as a knowledgeable and skillful leader of the Property Management & Engineering Services Team, contributing to enterprise-wide initiatives, best in class services and preparing for potential succession into senior executive roles.

Position reports to the Senior Executive, Property Management Operations.

Key Responsibilities:

* Lead day to day operations, overseeing a multi-faceted team with direct reporting from Property Management and Engineering Service.

* Manage facility operations including mechanical, electrical, plumbing, life safety and building envelop systems, preventative and common area maintenance, and construction project approval. All in compliance with internal procedures and federal/state/local codes.

* Drive asset value through effective leadership, financial insight, and innovative business strategies.

* Oversee tenant satisfaction, tenant billing, reconciliation, and lease adherence.

* Develop and monitor operating budgets and utilize RFPs to further control and/or reduce operational costs in an innovative and efficient manner.

* Monitor Key Performance Indicators and metrics to drive positive and impactful results.

* Review vendor proposals and ensure optimal service delivery and terms.

* Develop short-term and long-range maintenance plans for vacant or unoccupied assets

* Review and approve organizational chart strategy, hiring of key staff and developing necessary processes and procedures.

* Provide tactical input and communicate operational and financial implications.

* Partner with cross-company leadership to implement strategic facility operations strategy and foundational technology.

* Provide proactive and responsive property management and operational support to tenants throughout The District Detroit.

* Utilize Yardi Commercial Café to track tenant work orders and monitor completion of open work orders.

* Issue Tenant Satisfaction Surveys to measure tenant satisfaction.

* Review and approve purchase orders and invoices in accordance with company policy and procedures.

* Ensure compliance with contracts, agreements, public commitments and or community driven benefits and initiatives.

* Stay abreast of commercial, mixed use and residential industry innovation, trends, BOMA standards and related legal issues.

* Perform lease and partnership agreement administration.

* Support career advancement and development through strategic and thoughtful communication skills.

* Understand corporate risk management policy, coverage, claim procedures, documentation and internal notification.

* Serve as a key member of the critical incident response team.

Required Qualifications

* Bachelor's degree in Business Management, Facilities Management, Real Estate or related areas of study

* Associate's degree in mechanical, electrical and plumbing or related areas of study or strong understanding of each area (preferred)

* 10 years of progressive experience in property and engineering management directing administration and operations including a thorough understanding of operational strategies, planning and facilities operation.

* Strong leadership, planning and attention to detail directing the successful outcome of multiple complex projects.

* Strategic thinking capabilities to develop and implement processes and plans.

* Highly developed communication skills, relationship building and interpersonal skills that result in trust from peers, company leadership, private stakeholders and public.

* Budget and planning development, analytical skills with long term strategic outlook and proven results

* Evidence of successful leadership track record with uncompromised ethical standards

* Understanding of code compliance, zoning…