Director of Operations, Department at Hudson's

Director of Operations, The Department at Hudson's

Department: The Department 800431

Employment Type: Full Time

Location: The Department

Reporting To: Jerry Cremin

The Director of Operations will be successful when:

• They establish the operational gold standard for one of Detroit's most significant new venues, ensuring every event—from intimate gatherings to large galas for 2,000 guests—is executed with flawless precision and world‑class service.
• Success in this role means consistently achieving financial and operational excellence, fostering a strong, professional, and long‑term operations team through dedicated mentorship and coaching, and acting as the primary, highly respected liaison between the venue operations, property management (Bedrock), corporate partners (like GM), and the hotel team (The Detroit EDITION hotel).
• Personally, and professionally, success is defined by leading by example, solving problems innovatively in a dynamic mixed‑use environment, and taking immense pride in defining the service legacy for a landmark property that is redefining the city’s skyline.

• Lead all food and beverage operations across tenant services, the café amenity, and private events with a focus on exceptional hospitality, operational discipline, and consistent delivery of a Gold Standard experience.
• Establish strong systems, processes, and service standards that drive consistency, support growth, and create a foundation for world‑class guest service.
• Maintain a visible leadership presence by spending meaningful time on the floor, supporting teams, removing obstacles, and ensuring every detail reflects the property’s elevated expectations.
• Balance hands‑on leadership with high‑level operational planning
  , knowing when your presence in the operation drives excellence and when strategic focus is needed to advance long‑term initiatives.
• Build a culture of accountability through clear expectations, coaching, follow‑through, and an ability to see commitments through to completion.
• Partner closely with building leadership, property management, and tenant partners to anticipate needs, strengthen relationships, and elevate overall experience throughout the property.
• Oversee financial performance including labor planning, cost controls, inventory practices, and revenue optimization for daily operations and private events.
• Lead operational planning for private events
  , including staffing, event flow, service readiness, and client experience, ensuring each event reflects the high standards of the venue.
• Develop, mentor, and empower a high‑performing hospitality team with a focus on skill building, professional growth, and a strong sense of pride in their work.
• Optimize and steward the physical spaces
  , ensuring every venue environment is well maintained, guest ready, and aligned with premium brand expectations.
• Drive adoption and effective use of tools, technology, and reporting to improve scheduling, forecasting, communication, and operational clarity.
• Champion a continuous improvement mindset by identifying opportunities, implementing solutions, and reinforcing practices that raise the bar for service, efficiency, and team engagement.

• Oversee all day‑to‑day operations for the 56,000+ square feet of customizable event space, ensuring rigorous SOPs for all setup/breakdown, maintenance, and facility logistics are consistently applied.
• Champion new technology and equipment to enhance guest experiences and find operational efficiencies, ensuring seamless functionality of cutting‑edge audiovisual systems.
• Plan and manage event and facility logistics, ensuring efficient and successful flow for events ranging from six to 2,000 guests.

• Support the Vice President of Hospitality in driving key initiatives across the wider development.
• Ensure campus‑wide satisfaction for all Food, Beverage, and Hospitality provided by Forte Belanger meets ownership, tenants, clients, and key stakeholder expectations.
• Actively collaborate with onsite sales partners in achieving sales goals and translating client visions into operational…