IT Operations Associate - Enterprise

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition.

One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

The Associate in Enterprise Applications is expected to provide support, with guidance and oversight, in the set‑up and maintenance of internal IT applications and services. This role focuses primarily on providing operational support for enterprise business applications with a primary focus on Salesforce (CRM) and Hub Spot (CRM/Marketing Automation). This role helps ensure reliable day‑to‑day operations, strong user adoption, lead and customer lifecycle data integrity, and ongoing enhancements aligned with Sales, Marketing, and Operations needs.

Responsibilities include user support, configuration assistance, reporting, automation, and integration monitoring across CRM and marketing systems.

This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person approximately twice per week (currently Wednesday and Thursday.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

• Assist with the set‑up, installation and configuration of internal applications and services ensuring continuous functionality and capability for internal use.
• Provide day‑to‑day support for Salesforce and Hub Spot users, including troubleshooting, issue resolution, and escalation management as needed.
• Participate in CRM and Marketing tooling related projects and enhancements, including testing, UAT coordination, and post‑deployment support.
• Support and monitor integrations between Salesforce, Hub Spot and other business systems, working with internal teams and vendors as needed.
• Proactively identify opportunities to improve CRM and Marketing processes, usability, and automation to increase efficiency and data accuracy.
• Assist in testing applications and services, using a secured test environment/location, to ensure proper functioning prior to global launch of changes, updates and integrations.
• Actively monitor the Service Manager system, assign end‑user requests and respond in a timely manner to requests to troubleshoot issues with internal applications and services.
• Document processes, procedures and customizations ensuring clarity of instruction for team members use.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Proactively communicates with upper management to provide updates and report issues in a timely manner.
• Participate in ad‑hoc IT Operations related projects or assignments, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Documentation:
  Ability to create detailed documentation in a standardized format and follow detailed documentation instructions.
• Technical Knowledge:
  Basic knowledge of various technologies required for the specific role…