Global CX Strategy Leader, Connected Products , Industry Specialists and Solutions; ISS); AWS

This is a rare opportunity to shape how the world's leading cloud provider defines the future of connected and AI enabled experiences across automotive and manufacturing industry. As the Leader of Connected Products Experience (CX) in the AWS Automotive and Manufacturing Business Unit, you own defining, documenting, as well as the execution of the strategy and roadmap for CX for the automotive and manufacturing industries within AWS.

CX solutions address the end-to-end customer journey and experience for mobility, industrial, and consumer product users with smart products at its core. The customer journey includes pre-sales through post-sales service touchpoints across the entire product lifecycle. The CX domain addresses customers in passenger and commercial vehicle OEMs, logistics and rental fleet companies, dealerships, e-commerce, vehicle services, other mobility offerings, industrial and consumer goods producers, service providers, and value‑added ecosystem players.

• Regular updates of the Customer Experience strategy, defining and driving initiatives for strategy execution
• Reporting of strategic initiatives, business results and metrics
• Influence Customer Experience product roadmaps and solution portfolio to keep AWS at the forefront of delivering solutions that cater to evolving needs of the automotive and manufacturing industries
• Drive year on year growth by accelerating solution adoption velocity by working with the regional leads and scaling teams
• Publish the business validation/ROI framework to drive executive engagement addressing specific business needs and desired outcomes
• Represent AWS as a thought leader at industry events, conferences, and forums, sharing expertise and insights to position AWS as a leading provider of innovative technology

• Engage with field business teams to align CX solution portfolio to customer engagements
• Regularly drive field enablement campaigns for new and existing solution portfolio
• Evangelize CX strategy and align stakeholder activities
• Engage with field teams to identify lighthouse opportunities for strategic solutions
• Engage with partners to evangelize strategy and solution guidance development for scaling
• Publish GTM packages including presentations, demos, battle‑cards, etc.
• Regularly publish updated strategy documents to reflect market conditions and feedback from stakeholders
• Regularly report on business metrics, KPIs
• Drive Thought Leadership with Customers and Industry organizations

The CVX CoE team is part of the Industry Specialist and Solutions Organization within the Automotive and Manufacturing IBU. The team mission is:
To empower automotive and manufacturing companies to transform vehicle, product, customer, and ecosystem data into competitive advantages that drive operational efficiencies and deliver personalized end‑customer experiences. By streamlining data integration and enabling real‑time analytics, we help original equipment manufacturers (OEMs), dealers, service providers, mobility players, and fleet operators deliver safer, more intelligent solutions while creating new revenue streams, reducing costs, and accelerating innovation with AWS services and our partner solutions.

• Experience developing strategies that influence leadership decisions at the organizational level
• 5+ years of Go‑To‑Market, Business Development, Sales, or Consulting experience
• 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
• 5+ years of solving problems with technology in the Automotive & Manufacturing industries experience
• Experience presenting to both technical and non‑technical executive audiences
• Deep understanding of Customer Experience technologies, trends, and customer challenges
• MBA
• Experience with embedded systems, consumer devices, or mobile apps
• Experience with connected vehicle platforms, IoT, Contact Centers, Dealer Management, Digital Commerce, Service Management, and other solutions
• Experience working with global or regional OEMs, Tier‑1 Suppliers, ISVs, SI companies
• Public speaking or thought leadership track…