ServiceNow Developer

The Opportunity

We are seeking (2) Service Now Developers to join our Service Now Demand Management team in either our Detroit, MI or Charlotte, NC offices. This role bridges business needs and technical solutions—combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable Service Now solutions that align with organizational goals.

The ideal candidates will be equally comfortable engaging with stakeholders to define requirements and working within Service Now to configure, script, and deploy enhancements.

Service Now Development & Delivery

• Configure and develop within Service Now (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
• Participate in the design and implementation of Service Now modules, custom applications, and integrations with third-party systems.
• Contribute to solution design reviews, testing, documentation, and deployment activities.
• Adhere to established governance, development standards, and best practices for the Service Now platform.
• Assist in platform upgrades, instance maintenance, and quality assurance activities.

Continuous Improvement

• Identify opportunities to leverage Service Now capabilities for automation, efficiency, and improved user experience.
• Stay current with the Service Now product roadmap, releases, and emerging features.
• Provide input into Service Now roadmap planning and platform strategy.

Stakeholder Engagement

• Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
• Support process optimization efforts across ITSM, HRSD, CSM, and other Service Now modules as needed.
• Act as a liaison between business teams, technical teams, and platform governance.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1 - 3 years of hands‑on Service Now development experience (e.g., ITSM, HRSD, Sec Ops, or custom applications).
• Strong understanding of Service Now data models, flow designer, and configuration options.
• Proficiency in JavaScript, HTML, CSS, and Service Now’s scripting APIs.
• Ability to create detailed technical documentation, solution designs, and test scripts.
• Strong problem‑solving ability and a proactive, collaborative approach.

• Service Now Certified System Administrator (CSA); additional certifications (CIS – ITSM, HRSD, CSM, App Engine) are a plus.
• Experience with REST/SOAP integrations and Flow Designer
• Familiarity with CMDB, Discovery, and platform governance.
• Excellent communication, presentation, and interpersonal skills.

Ally’s compensation program offers market‑competitive base pay and pay‑for‑performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry‑leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part‑time status and management level).
• Planning for the Future: plan for the near and long term with an industry‑leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑ and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back‑up child and adult/elder care days and childcare discounts.
• Work‑Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.