Desktop Support Specialist

Overview

This position is responsible for providing operational and technical support for Business LAN Desktop & Server environments. The candidate will be part of a new Tech Cafe where employees can bring their iPad or laptop for support. The successful candidate must understand business requirements and translate these into solutions, work collaboratively with multidisciplinary work groups, and champion compliance and change efforts to improve reliability and security of infrastructure services.

• Provide hardware and infrastructure support for customers at the facility.
• Primary responsibilities include Service Desk support and tickets, direct customer support, and ongoing technology maintenance as assigned.
• Support workstation and related software, connectivity, server, backup, security, and other equipment‑based IT support.
• Install, maintain, and support field IT technology other than business software administration including iPads, iPhones, desktop and laptop hardware, Microsoft OS, application deployment.
• Troubleshoot networked and stand‑alone printers/copiers/scanners, remote access, Ethernet cabling, AV equipment, telecom devices, server hardware and operating systems, and active directory administration.

• Help Desk Support
• Windows 10
• Field Service Technician
• Office 365
• Print Servers
• Desktop support and troubleshooting
• Customer service
• Technical support

Contract to Hire position based out of Detroit, MI.

The pay range for this position is $28.00 - $30.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, vacation or sick leave)

This position is anticipated to close on Mar 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.