ServiceNow Business Analyst
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-03-08
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, IT Project Manager
Job Description & How to Apply Below
Must Have Technical/Functional Skills
- 8+ years of experience as a Service Now Business Analyst, with 3+ years focused on Service Now IRM implementation.
- Strong knowledge of Integrated Risk Management (IRM)/ Governance Risk and Control (GRC).
- Strong knowledge of implementing IRM using Service Now.
- Partner with business stakeholders to gather, analyze, and document requirements.
- Understand end to end business processes and map them to Service Now IRM capabilities and configurations.
- Act as the primary liaison between business users, architects, developers, and platform teams.
- Convert business requirements into functional specifications and technical user stories for Service Now development team.
- Analyze, design, and support implementations across Service Now IRM modules, including:
- Policy and Compliance Management
- Audit Management
- Third Party Risk Management
- Define requirements for:
- Risk statements, risk scoring, and assessment methodologies
- Controls, control testing, and issue management
- Policy lifecycle management and attestations
- Regulatory mapping and evidence collection
- Collaborate with Service Now Architects to ensure solutions follow platform best practices and design standards.
- Review configuration and development delivered by the team to ensure alignment with requirements.
- Facilitate developing the IRM reports and dashboards needed.
- Experience working in Agile methodologies.
- Partner with business stakeholders to gather, analyze, and document requirements.
- Understand end to end business processes and map them to Service Now IRM capabilities and configurations.
- Act as the primary liaison between business users, architects, developers, and platform teams.
- Convert business requirements into functional specifications and technical user stories for Service Now development team.
- Validate the IRM implementation made in Service Now and provide demo to business stakeholders.
- Collaborate with Service Now Architects to ensure solutions follow platform best practices and design standards.
- Review configuration and development delivered by the team to ensure alignment with requirements.
- Experience working in Agile methodologies.
BACHELOR OF COMPUTER SCIENCE
Salary Range: $110,000 to $125,000 per year
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