CXOne Architect

Position: Nice CXOne Architect
Location: Detroit, MI
Salary: $ USD Annually - $ USD Annually
Description: You must be able to accept w2 employment without sponsorship. Not open for c2c arrangements.

NICE CXone Architect (Remote - Client in Detroit)
About the Role

The NICE CXone Architect will lead the design and implementation of enterprise-scale contact center solutions, driving the migration from Cisco UCCE/UCCX to NICE CXone. This role defines the end-to-end architecture, ensures platform scalability and security, and provides technical leadership across integrations and deployment.
Key Responsibilities

• Lead the migration from Cisco UCCE/UCCX to NICE CXone cloud solutions.
• Define the overall enterprise contact center architecture, ensuring scalability, security, and compliance.
• Design end-to-end NICE CXone architectures, including routing, channels, and workforce systems.
• Map Cisco capabilities to NICE CXone modules to ensure feature parity.
• Develop a migration roadmap, including phased cutovers and risk mitigation strategies.
• Define integration patterns for CRM, WFM, reporting, telephony, and middleware systems.
• Provide architectural guidance to developers, engineers, and cross-functional teams.
• Review and approve solution designs, scripts, and system integrations.

Required Qualifications

• Deep expertise in NICE CXone architecture and Cisco UCCE/UCCX platforms.
• Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure).
• Experience with APIs, middleware

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