VP IT Delivery and Deployment - Servicing Platform

Overview

GM Financial Technology is shaping the auto finance industry through tech modernization. We operate with a startup mindset while in a public company environment, emphasizing data-driven decision making and a strong growth trajectory. We pursue zero emission, zero collision, zero congestion and zero friction as part of the GM EV mission to change the world. GMF is comprised of over 10,000 team members globally.

Join our fin-tech culture within a blue‑chip company where we are changing how technology supports our customers and business.

About the Role:

The VP IT Delivery and Deployment serves as the primary Solution Owner and IT Lead of the Servicing Platform, driving strategy, development, and execution of innovative solutions that enable strong, competitive business performance. This leader owns the end‑to‑end technical solution, ensures alignment with product roadmaps and business objectives, and delivers outcomes that meet Time, Cost, and Quality targets. The role involves guiding global teams to successfully deliver applications, translating business requirements and backlog items into effective, working software, and providing clear direction in technical decisions.

As the Solution Owner, the VP structures and leads delivery teams for optimal performance, manages sequencing to avoid redundancy, and monitors project progress using Agile metrics. The VP actively supports the Business Owner by offering insights into project health and maintains organizational design for efficient execution. By partnering with IT Shared Services Leadership and mentoring system managers and solution architects, the VP ensures project goals, priorities, and resourcing are clearly defined and well understood.

The focus remains on solution ownership, effective IT leadership, Platform Engineering, and building a customer‑centric team that supports the business vision for new capabilities.

In This Role, You Will

• Provide direct leadership to systems & sustain manager, solution architects.
• Own the end‑to‑end delivery, life cycle, performance, and continuous improvement of the platform.
• Partner with IT Shared Services Leadership (Architecture, Infrastructure, Data Management and Cybersecurity) to ensure platform, project goals, and priorities are established and understood.
• Ensure project‑resourcing needs from ‘Discovery to Sustain’ are clearly defined, addressed and understood by all participating parties.
• Successfully deliver complex, multi‑project programs through effective management and governance techniques.
• Participate in and influence the development and maintenance of architectural standards and IT policies company wide.
• Serve as mentor to Platform Engineers and other team members, where needed.
• Provide effective communications with all key program and project stakeholders throughout the company, regardless of roles.
• Build and sustain a ‘customer‑centric’ team that supports business leader’s vision for new business capabilities.
• Ensure overall line management responsibilities are understood and being properly executed by system managers.
• Actively participates in the PMO governance and business‑lead steering commitment routines.
• Frequently interact with application business sponsors, product managers/business project owners to ensure major risks and issues are well understood and managed; includes hosting and/or participating in relevant project governance forums.
• Ensure coaching, motivation and development practices for all team members are in place.
• Maintain overall responsibility and accountability for the deliveries, cost, schedule, and quality of all projects in their department.
• Ensure accurate reports to executive management regarding progress, issues, risks, and conflicts are produced and distributed in a timely manner.
• Maintain up‑to‑date knowledge of the existing Platform.
• Manage supplier functions, including contracting and supervising vendor resources where applicable.
• Develop and maintain positive relationships with functional business partners and Business Application / Product Owners.
• Possess a thorough understanding of technical concepts required for specialized fields.
• Utilize knowledge,…