Technical Account Manager

Technical Account Manager (Customer Success) About Campfire

Campfire helps complex manufacturers—especially automotive suppliers
—improve commercial execution, forecasting accuracy, and program profitability. Our platform sits at the intersection of Sales, Finance, and Operations
, helping customers manage opportunities, quotes, forecasts, and OEM programs with clarity and speed.

Our customers use Campfire to make better commercial decisions
—not just to look at dashboards.

We are hiring a Technical Account Manager (TAM) to serve as the primary post-sale owner for a portfolio of enterprise and mid-market customers.

This role blends Customer Success, Solution Consulting, and Technical Account Management
. You will work closely with customer stakeholders across Sales, Finance, Operations, and IT to ensure Campfire is correctly implemented, deeply adopted, and demonstrably valuable.

This is not a traditional support or relationship-only CSM role. The ideal candidate is comfortable with:

• Complex workflows
• ERP / CRM / data integrations
• Power-BI Reporting
• Commercial and operational concepts
• Executive-level conversations about value and outcomes

• Own the post-sale relationship for assigned customer accounts
• Serve as the primary technical and functional point of contact
• Ensure customers achieve the outcomes they purchased Campfire for

• Lead customer onboarding and rollout in partnership with Sales and Engineering
• Translate customer business processes into Campfire configurations
• Guide customers through data integrations (ERP, CRM, PLM as applicable)
• Drive customers to first value as quickly as possible Technical & Functional Enablement
  • Understand customer workflows related to:
  • Opportunity management
  • Quoting and costing
  • Forecasting
  • Program and sales order management
  • Help customers model their commercial processes accurately in Campfire
  • Troubleshoot usage, configuration, and data issues in coordination with Engineering
  • Monitor usage and adoption across roles
  • Identify gaps between product usage and intended outcomes
  • Quantify and communicate customer value (e.g., improved forecast accuracy, margin protection, reduced cycle time)
  • Prepare and deliver executive-facing value reviews
  Executive & Stakeholder Engagement
  • Build trusted relationships with Directors, VPs, and Executives
  • Translate technical detail into business impact
  • Maintain executive alignment throughout the customer lifecycle
  • Proactively prepare accounts for renewal
  • Identify expansion opportunities driven by demonstrated value
  • Partner with Sales on renewals and expansions (no quota, but revenue-influencing)
  Internal Collaboration
  • Act as the voice of the customer internally
  • Provide structured feedback to Product and Engineering
  • Help shape best practices, playbooks, and implementation standards
  What Success Looks Like
  • Customers are live, engaged, and using Campfire in real workflows
  • Customers can clearly articulate the value Campfire delivers
  • Renewals are smooth and predictable
  • Expansion opportunities arise naturally from trust and results
  • Internal teams view you as a credible customer advocate and technical partner
  Nice-to-Have /
  
  Preferred Experience
  • Prior experience with Campfire (customer, partner, or internal)
  • Experience working with automotive suppliers (Tier-1 or Tier-2)
  • Familiarity with:
  • Costing and BOM structures
  • Sales order management
  • Forecasting and demand planning
  • OEM program management
  • Power-BI Reporting
  • Experience with ERP or CRM systems (e.g., SAP, Oracle, Salesforce, etc.)
  • Background in manufacturing, operations, or supply chain software
  • Strong analytical and problem-solving skills
  • Ability to explain technical concepts in business terms
  Why This Role Is Different
  • You’ll work on real commercial problems
    , not surface-level adoption
  • You’ll engage with CFOs, CROs, and Operations leaders
  • You’ll influence product direction through direct customer insight