IT Analyst

Company: Blue Cross Blue Shield of Michigan

Industry: Health Insurance and Health Care

Level: Non-Manager

Job Family: Information Technology

Compensation: Competitive Total Compensation Package

When you think of Blue Cross Blue Shield of Michigan for health insurance, you can know you’re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.

We offer:

• Plans for employers and individuals that meet today’s needs, budgets and lifestyle
• The largest network of doctors and hospitals in the state
• Lower health care costs Higher quality health care
• Grants and programs that promote better health throughout Michigan

Mission: We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards & accolades.

For Application Timeline & Selection Process: . Learn more about your options as an external candidate.  to view open positions.

Legal Disclaimer: EEO Statement: view full text All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. view full text

The IT Analyst is responsible for helping business partners implement technology solutions by determining the requirements of a business unit, project, initiative, or program, and assisting teams in translating these requirements into user stories and features. The IT Analyst provides general analytical support across projects, initiatives, and business units, as well as the entire organization, and understands key business processes, key business drivers, short and long-term strategy, and related technologies.

During development, the IT Analyst deals with issues and questions and provides support in implementing required changes. Additionally, the IT Analyst participates in planning and supports quality efforts.

Departmental Summary

• Support Oracle Cloud processes and maintain secure employee access.
• Manage and review system log files to ensure accurate auditing and compliance.
• Provide HR side support in Oracle Fusion.
• Assist with data comparison and analysis to support operational decision‑making.
• Engage with internal customers, providing clear, professional communication and support.

• Provision and configure Oracle Cloud access for employees.
• Add and maintain security privileges within HR systems.
• Read, interpret, and monitor system log files.
• Conduct auditing activities to ensure data accuracy and compliance.
• Perform data comparison and analysis using Excel (including VLOOKUP).
• Communicate with customers and stakeholders to resolve issues and provide guidance.
• Support HR technology functions within Oracle Fusion (no programming required).

Additional Responsibilities

• Align technology solutions with business strategies comprised of low to moderately complex business processes.
• Work with business unit managers, project managers, agile teams, and business stakeholders to identify and capture business problems and non-functional requirements.
• Clearly communicates the organization’s options through the business case making full use of external research and industry-specific trends.
• Prepare findings/takeaways/trends for discussion in planning meetings.
• Understand the customer journey and assists with translation into user stories, leveraging Design Thinking concepts.
• Aid team in performing technological assessments and assist in developing recommendations based on business relevance, appropriate timing, and deployment.
• Develop recommendations for resolution of problems for review by other staff.
• Assist the business in triaging issues and identifies business and process improvements.
• Collaborate with Product/Platform/Service Managers, Delivery Managers and other agile team members on planning efforts related to their work.
• Partner with the business to identify requirements and participate in user…