ServiceNow Senior Developer

Overview

General Summary Develops solutions on the Service Now platform which improving efficiencies and user experience. Formulates and defines system scope and objectives through research and fact-finding to develop or modify Service Now IT Service Management platform. Prepares detailed specifications from which modifications or applications will be written. Designs, codes, tests, debugs, documents, and maintains those modifications/applications. Has full technical knowledge of all phases of applications systems analysis and programming.

Will regularly provide guidance and training to less experienced teammates. The responsibilities also include troubleshooting application issues and/or data issues when they arise. The Service Now Developer is member in an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects.

• Works with Business Analysts/Process Owners/Requesters to gain an understanding of functional requirements and to develop technical designs and solutions
• Analyzes requirements, designs, develop prototypes and works with the Business Analysts/Process Owners/Requesters to fine tune the application, and make recommendations.
• Participates in peer/code/design reviews to verify that quality standards and functional/technical requirements are met.
• Design, code, test and implement moderately complex programs;
  Develops appropriate programs and systems documentation according to established IT standards.
• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
• Enhances existing systems; participates in structured walkthroughs and technical reviews.
• Supports production systems by helping resolve problems, providing timely follow-up on problem report, optimizing performance and streamlining processes
• Participates in inspections to verify "intent of change" is carried out through the entire project.
• Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution.
• Provides on call second-level escalation response for client issues and application tickets
• Ensures proper documentation and on-time delivery of all technical artifacts and deliverables.
• Keeps abreast of new Tools & Technology and functionalities across the application
• Promotes teamwork and leads by example. Has a strong work ethic and demonstrated ability to prioritize, complete tasks on time, and meet deadlines.
• Initiates a personal training plan, continue acquiring skills and knowledge, and pursue an understanding of the organization’s business plans and strategies.
• Maintains highest standards of honesty and integrity. Maintains confidentiality of employee, customer and corporate information.
• Provides general support, administration and maintenance for the Service Now platform
• Creates custom applications, record producers, catalog items, reports and dashboards.
• Monitors health, usage and overall compliance of Service Now and its applications.
• Coordinates application and platform upgrades.

• BS/BA in related discipline, or equivalent work experience required.
• Seven or more years of experience in an ITIL/ITSM work environment required. Microsoft office suite skills required.
• SQL experience required.
• At least three (3) years of experience in a Health Care environment and familiarity with HIPAA required.
• At least four (4) years application/system development/programming experience with at least three (3) years of Service Now development.

• Required Certification:
  Service Now Certified Application Developer or Service Now Certified Application Specialist Performance Analytics.

• Organization:
  Corporate Services
• Department:
  Ascension IT Project Mgmt Off
• Shift: Day Job
• Union Code:
  Not Applicable