Help Desk - Client Service Specialist

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Key Business Solutions, Inc., is seeking the following. Apply via Dice today!

Help Desk 1 - Client Service Specialist // 154581

Detroit, MI. This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.

1+ Years

Onsite Work

Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.

• Technical degree preferred, or some college.
• Reliable transportation is a must.
• Experience in a technical support or help desk role, preferably in an educational environment.
• Basic knowledge of Windows and macOS operating systems.
• Experience with remote desktop tools, call management and helpdesk software.
• Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)
• Must-have:
  Solid customer service experience (phone-based support preferred)
• CompTIA A+, Microsoft Certified:
  Fundamentals or equivalent certifications preferred.
• Bi-lingual Spanish speaking candidates heavily preferred.