Help Desk ; MI-154581

As a significant member of the Technology Division’s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary.

An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.

• Bachelor’s degree in information technology, Business Administration or related discipline
• Minimum of three (3) years  experience in a technical support or help desk role, preferably in an educational environment.
• Basic knowledge of Windows and macOS operating systems
• Experience with remote desktop tools, call management and helpdesk software
• Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)
• Must-have:
  Solid customer service experience (phone-based support preferred)
• Currently local to the Detroit area
• Available for ONSITE interviews in Detroit, MI
• Must have own transportation to travel to District locations when needed

• CompTIA A+, Microsoft Certified:
  Fundamentals or equivalent certifications
• Bi-lingual Spanish speaking candidates heavily preferred.