VP IT Delivery and Deployment - Servicing Platform

VP IT Delivery and Deployment - Servicing Platform

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Why GM Financial Technology?

GM Financial is set to change the auto finance industry and is leading the path with embarking on tech modernization – we have a startup mindset, preserve our small company culture, in a public company environment with financial stability and intense growth over a decade long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion and zero friction very seriously. We believe as the auto finance market leader we are in the driver seat to lead us in the GM EV mission to change the world. We are building global platforms, LATAM, Europe, China – our high performing talent needs a high performing leader. GMF is comprised of over 10,000 team members globally.

Join our fin-tech culture within a Blue-Chip company where we are changing the way we use technology to support our customer and business.

About the Role:

The VP IT Delivery and Deployment serves as the primary Solution Owner and IT Lead of the Servicing Platform, driving the strategy, development, and execution of innovative solutions that enable strong, competitive business performance. This leader is responsible for owning the end-to-end technical solution, ensuring alignment with product roadmaps and business objectives, and delivering outcomes that meet Time, Cost, and Quality targets.

The role involves guiding global teams to successfully deliver applications, overseeing the translation of business requirements and backlog items into effective, working software, and providing clear direction in technical decisions.

As the Solution Owner, the VP structures and leads delivery teams for optimal performance, manages sequencing to avoid redundancy, and monitors project progress using Agile metrics. The VP actively supports the Business Owner by offering insights into project health and maintains organizational design for efficient execution. By partnering with IT Shared Services Leadership and serving as a mentor to system managers and solution architects, the VP ensures project goals, priorities, and resourcing are clearly defined and well understood.

The focus remains on solution ownership, effective IT leadership, Platform Engineering, and building a customer-centric team that supports the business vision for new capabilities.

In this role, you will:

• Provide direct leadership to systems & sustain manager, solution architects.
• Own the end-to-end delivery, life cycle, performance, and continuous improvement of the platform.
• Partner with IT Shared Services Leadership (Architecture, Infrastructure, Data Management and Cybersecurity) to ensure that platform, project goals, and priorities are established and understood.
• Ensure project-resourcing needs from ‘Discovery to Sustain’ are clearly defined, addressed and understood by all participating parties.
• Successfully deliver complex, multi-project programs through effective management and governance techniques
• Participate in and influence the development and maintenance of architectural standards and IT policies company wide.
• Serve as mentor to Platform Engineers and other team members, where needed.
• Provide effective communications with all key program and project stakeholders throughout the company, regardless of roles.
• Build and sustain a ‘customer-centric’ team that supports business leader’s vision for new business capabilities.
• Ensure overall line management responsibilities are understood and being properly executed by system managers.
• Actively participates in the PMO governance and business-lead steering commitment routines.
• Frequently interact with application business sponsors, product managers/business project owners to ensure that major risks and issues are well understood and managed appropriately; this includes, but is not limited to, maintaining responsibility for hosting and/or participating in all relevant project governance forums.
• Ensure coaching, motivation and development practices for all team members is in place.
• Maintain overall responsibility and accountability for…