Global Operations Center Technician

Join to apply for the IT Operations Technician role at Epic
.

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

• Monitor the Hosting infrastructure stack and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve network, hardware, virtualization, and presentation problems.
• Connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.
• Learn more about the team at

Epic is an Equal Opportunity Employer. We strive to create inclusive teams that design software to support quality care for all patients. Please see our full non-discrimination statement at

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services