IT Field Services Technician

Overview

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission:
For the People.

Job Title: IT Field Services Technician

Location: Detroit, MI

Job Type: Full-time

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactive support of IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT-managed spaces, including conference rooms, printer stations, and IT storage areas.
• Regularly inspect and maintain the physical appearance of IT work spaces to ensure a neat, professional, and secure environment.
• Implement and enforce best practices for IT equipment storage, labeling, and organization.
• Ensure IT closets and storage areas are well-kept, accessible, and securely managed.
• Travel within the assigned region and to other firm locations as needed to provide on-site support.
• Act as smart hands on-site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations.

• 2+ years of experience in an IT Service Desk or Field Services role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Preferred experience working with Fresh service, Salesforce, and Microsoft Office 365.
• Ability to assist others with complex issues in a professional manner.
• Strong ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly resourceful, well-organized, dependable, efficient, and detail oriented.
• Strong desire to learn and grow both IT and office support skills to deliver high quality results for our clients and partners
• Commitment to maintaining a professional and orderly IT work environment, ensuring IT-managed spaces are neat, secure, and well-maintained.

If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy policy details are available from Morgan & Morgan.