Help Desk Field Technician

Help Desk Field Technician – Edw.

C. Levy Co.

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The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer‑first mindset, and a forward‑thinking approach to technology.

As an AI‑driven organization, we expect the CSD Field Technician to leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. Frequent travel and hands‑on work in diverse settings are essential components of this position.

• Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long‑ and Short‑term Disability
• Tuition Reimbursement for qualified skilled trade programs
• Student Loan Repayment Program
• Employee Referral Program

• Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial‑Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point‑to‑point antennas).
• Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems.
• Interface with internal customers every day – keeping a customer‑first mindset.
• Manage help desk ticketing queues.
• Utilize AI tools such as Copilot daily, contributing to an AI‑focused operation.

• 2+ years of experience in IT support or field service roles
• Strong knowledge of Windows, macOS, iOS, and networking fundamentals
• Familiarity with I0T devices, POS systems, and enterprise applications.
• Excellent communication and customer service skills.
• Experience with Microsoft Intune, Azure AD, and endpoint management preferred.
• Proficiency in Power Shell and automation scripting preferred.
• Certifications:
  
  Comp TIA A+, Microsoft Certified:
  Modern Desktop Administrator, ITIL Foundation preferred.

• Ability to lift up to 75 lbs and work on ladders.
• Tolerate noise and temperature variations.
• Comfortable working in varied environments including construction sites.
• Sit, stand and walk for extended periods of time.
• Valid driver’s License with good driving record.
• Willingness to travel frequently across the Midwest.

Please submit a resume. Military Members are welcome and Veterans are encouraged to apply!

We are a unique, 100‑year‑old family‑owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers.

The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.