Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Location

Anywhere in Country

At EY, we’re shaping your future with confidence. Join EY’s Technology Operations Managed Services team to build a better working world.

Technology Consulting – Managed Services – SAP Operations and Delivery Manager

Our Tech Ops team builds application managed services, digital solutions including custom development, and bespoke solutions. The candidate will help build the solution into a significant part of the firm, reaching margin and revenue targets.

• Deliver quality support and resolve issues within key business processes.
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements.
• Run, maintain, and support technology projects post-transition, ensuring successful deployment to the user community.

• Experience with SAP ERP systems functional or technical, preferably S4/HANA, Rise, or Grow.
• Managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, building and managing relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• 4‑year bachelor’s degree.
• 5–7 years of SAP Operations experience or running SAP projects.
• Expertise in Application Management.
• Knowledge of Agile terminology and methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong troubleshooting triage skills.
• Excellent relationship building and client trust skills.
• Strong communication, impactful communication, digital fluency, emotional agility, hybrid collaboration, complex problem‑solving, critical thinking, outcome focus, learning agility.

• Managing technology projects and post‑transition support.
• Delivering quality support in a fast‑paced environment.
• Familiar with automation tools and continuous improvement methodologies.

Proactive, adaptable, and eager to learn. Top performers demonstrate commitment to excellence and strong analytical skills.

• Comprehensive compensation and benefits package.
• Hybrid model; 40–60% onsite for external client roles.
• Flexible vacation policy and generous leave options.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.