Business Analyst

Engagement Description

Responsible for planning, developing, testing and implementing IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. They identify and communicate business needs and translate business requirements into technical system and functional specifications. Systems Analysts determine if internal or external solutions exist or whether new solutions are feasible. They map process flows and must determine if these solutions impact existing work processes and systems as well as ensure proper integration, testing, and system/user documentation.

They are also responsible for providing input surrounding buy vs. build decisions for possible IT system solutions.

• In-depth knowledge of business operations, systems requirements and IT processes required.
• Excellent analytical, technical, interpersonal and communication skills required.

• Ability to work effectively with multiple internal clients and to handle multiple projects and implementation time frames with minimal supervision required
• Cisco Unified Contact Center
• Excellent interpersonal skills necessary to interact with all levels of all personnel

Ideal candidate will fully demonstrate capability to translate business requirements into technical requirements. He/she must have excellent verbal and written communication skills. Must be extremely proficient in MS Office suite; especially Word and Excel. Resource may be requested to travel between Southfield and Detroit occasionally.

UCCE or Cisco Contact Center experience is highly desired