SAP Service Manager - Finance & Sales Focus

Locations

• Padagis MN
  3940 Quebec Avenue North
  Minneapolis, MN 55427, USA
• Padagis Headquarters
  5651 Byron Center Avenue SW
  Wyoming, MI 49519, USA

• Hybrid
• IT
• Full-Time
• Requisition #: SAPAP
  001955

Overview The Senior SAP Application Service Manager oversees the planning, implementation, and maintenance of SAP services with a primary focus on Financials (FI/CO, Asset Accounting, GL/AP/AR, Financial Close) and Sales (SD, Order-to-Cash, Pricing, Billing, Customer Master). This role requires strong business acumen and proven leadership, with the ability to translate finance and sales business requirements into SAP solutions that drive measurable business outcomes.

This position pays between $130,000 and $170,000 USD annually plus two incentive bonus plans and a robust and affordable employee benefits program.

• Lead the Padagis IT Operating Model for SAP services by managing IT projects and changes within the Plan, Build, Run and Perform framework, prioritizing Finance and Sales functional streams.
• Manage Change Control system for SAP changes and ensure compliance.
• Manage elevated access requests per GRC Risk Management rules.
• Identify opportunities for technology architecture improvements with a focus on reporting strategy and system updates.
• Collaborate with Finance and Sales stakeholders to implement change requests, ensure timely migration from legacy reporting tools (BOBJ/Crystal) to BW/Power BI, and deliver finance and sales insights that drive business decisions.
• Coordinate with the Perform team to ensure governance compliance and alignment with corporate finance and commercial strategies, focusing on the integrity of financial and sales processes.
• Develop and maintain a strong internal SAP/ERP capability that aligns with business demands, managing ERP hosting and AMS‑related activities within a governance framework (excluding direct vendor management and contracting responsibilities).
• Establish SMART goals for each team member and monitor progress through one‑on‑one meetings, performance reviews, and UKG performance management system updates.
• Manage contracted/offshore support teams: define scopes of work, oversee offshore service delivery, ensure adherence to SLAs, and coordinate knowledge transfer and escalation paths to maintain service quality and continuity.

• Bachelor's degree in Computer Science, Information Systems, Finance, or a related field.
• Extensive experience managing SAP applications and services in a leadership role.
• Proven track record in successful IT project delivery and change management within SAP environments.
• Strong knowledge of ERP architecture, integration, and functional solutions, with emphasis on Finance and Sales modules.
• Ability to manage resources effectively and deliver projects on time and within budget.
• Experience managing contracted/offshore support teams, including defining scope, monitoring SLAs, coordinating offshore/onshore communication, and ensuring consistent service delivery.
• Experience in a regulated environment (change control based).

• Pharmaceutical company experience
• Familiarity with Vistex

• Service delivery – Understand who your internal and external customers are, identify their needs, and deliver value above their expectations…
• Active collaboration – Seek opportunities to work together across teams, function, business units, and geographies to seek success…
• Demonstrate agility – Proactively identify changes in our environment and act quickly, leading or embracing change…
• Think differently – Create, develop, and implement new ideas, products, services, or processes that involve introducing something new or significantly improving something that already exists…
• Excellent execution – Achieve outstanding results in all aspects of our organization, including our culture, leadership, strategy, and processes…

At Padagis our focus is on health care products that improve people’s lives. We are a market‑leading generic prescription pharmaceutical company that specializes in “extended topical” medications, like creams, foams, mousses, gels, liquids and inhalable products. It’s a great time…