Help Desk Support Spec

Overview

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation.

The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Handle tickets, provide remote support, and assist end users with issues related to account administration, hardware, software, system, and network status.
• Collaborate with internal teams and documentation to resolve issues and improve processes.

• 2 years of experience with desktop and network support
• Ability to problem solve and accurately provide a solution as the first line of technical support
• Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days
• High School Diploma
• Secret / interim Secret Clearance or ability to obtain a clearance
• Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to